SCOPE OF THE WARRANTY
Luceco provide a warranty on all products. The warranty shall only apply to Luceco branded lighting products sold in the UK and shall apply for the benefit of the End User.
Luceco warrants that all LED lighting products comply with their published specifications at the time of sale and are free from defects in materials and workmanship.
The Warranty is subject to the terms and conditions set out below; however, your statutory rights as a consumer (if applicable) are not affected in any way.
The Warranty set out herein shall be valid for the specified Warranty period from the invoice date of purchasing the product by the End User.
If any Product fails, Luceco will provide free replacement of the failed product subject to the terms and conditions set out herein.
Luceco LED lighting Products come with a 1 year manufacturers Guarantee as standard. Many product ranges include an additional warranty period ranging from 1 year to 6 years (additional to the 1-year Guarantee) based on the specification of the product. The warranty for each product range can be found on our website www.luceco.com
Luceco’s total liability in connection with the provision of the Products shall be limited to the price paid by the customer for that Product.
Should a Luceco LED luminaire or lamp fail within the warranty period from the invoice date, Luceco will provide replacement products free of charge.
The acceptance of any claim under this Warranty is subject to our Warranty terms and conditions:
Luceco shall not be liable for replacement of any Product in the event that it has failed due to:
If no fault can be found for which Luceco is responsible, in accordance with the terms & conditions of the Warranty, Luceco reserves the right to invoice customers with reasonable costs in accordance with Luceco’s rates. Carriage costs of returned items are not covered by the Warranty.
Luceco shall not be liable for any loss of profit, or any special, indirect or consequential loss, or any costs, damages, charges, fees or expenses except for liability that Luceco is not allowed to exclude by law.
1 YEAR ON-SITE WARRANTY
This warranty applies to Luceco qualifying luminaires that use an integrated LED light source and is limited to the LED light source and control gear technologies.
Qualifying products and any labour associated with a warranty replacement are covered for the first year. Labour will only be subject to Luceco responsibility if the product is installed.
CUSTOMER CONTACT CENTRE
In the event of any technical queries, customers are requested to contact the Luceco
Technical Helpline for advice on or +44 (0)1952 238 128 or via email on